Technical Support Specialist
Technical Support Specialist
Information Technology Houston, TX, United States
Title: Technical Support Specialist
Reports to: Technical Support Supervisor
Based at: Houston, TX
We have a position open for a Technical Support Specialist. This position will help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, and managing multiple issues from open to close. The role will be extraordinarily challenging and requires high intelligence, some detective skills, motivation to learn, the ability to multi task and a knack for understanding how to support and troubleshoot software. Training will be provided but the drive will come from you. We have a team of talented individuals with the same goal, to help the Clients succeed.
Responsibilities
Troubleshooting and testing customer issues over the phone, email and through remote assistance software
Learn the setup of our software and business application of all of our products
Assist in troubleshooting issues related to our software within mixed environments
Work with our case management system, keeping track of your own support tickets and following through to completion
Monitoring and helping other technicians with support tickets
Basic Requirements
3
years' experience troubleshooting proprietary software
A
certification (or comparable certification, training, or degree)preferred, not required
Excellent customer service and communication skills
Experience with windows domain environments
Strong ability to work independently and with a team
Superior organizational skills
Other Preferred Skills:
Take direction as well as operate independently
Familiar with XML and/or SQL
Any other skill related to troubleshooting Windows environments and software applications
Experience with software as a service preferred (SAAS)
Understanding of basic database relationships and terminology preferred
Application Information
Qualified applicants must be able to pass a background check.
Pay is dependent upon relevant experience.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Information Technology Houston, TX, United States
Title: Technical Support Specialist
Reports to: Technical Support Supervisor
Based at: Houston, TX
We have a position open for a Technical Support Specialist. This position will help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, and managing multiple issues from open to close. The role will be extraordinarily challenging and requires high intelligence, some detective skills, motivation to learn, the ability to multi task and a knack for understanding how to support and troubleshoot software. Training will be provided but the drive will come from you. We have a team of talented individuals with the same goal, to help the Clients succeed.
Responsibilities
Troubleshooting and testing customer issues over the phone, email and through remote assistance software
Learn the setup of our software and business application of all of our products
Assist in troubleshooting issues related to our software within mixed environments
Work with our case management system, keeping track of your own support tickets and following through to completion
Monitoring and helping other technicians with support tickets
Basic Requirements
3
years' experience troubleshooting proprietary software
A
certification (or comparable certification, training, or degree)preferred, not required
Excellent customer service and communication skills
Experience with windows domain environments
Strong ability to work independently and with a team
Superior organizational skills
Other Preferred Skills:
Take direction as well as operate independently
Familiar with XML and/or SQL
Any other skill related to troubleshooting Windows environments and software applications
Experience with software as a service preferred (SAAS)
Understanding of basic database relationships and terminology preferred
Application Information
Qualified applicants must be able to pass a background check.
Pay is dependent upon relevant experience.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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