Software Systems Deployment Specialist
Overview
Aspen Technology is seeking a Technical Support Consultant to join our industry leading Software Deployment technical support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with customers to resolve software installation, licensing, and other deployment issues. This position requires customer interaction primarily through telephone, E-mails, Web and remote desktop sharing.
Responsibilities
Provide technical support and recommendations to customers through telephone, E-mail and Web.
Clearly document all work in a Customer Relationship Management (CRM) system.
Drive improvement in AspenTech software's ease of use. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
Serve as a technical expert and provide technical leadership in areas of software deployment.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Travel to customer sites if required. Travel is usually less than 10% and may occasionally be international.
Qualifications
Bachelor's degree in Computer Science, MIS, Engineering, or other Science-related field or technical discipline.
3 5 years of experience is required.
General IT knowledge, including troubleshooting Windows applications, networks, and Virtual environments strongly preferred.
Hands-on problem solving skills with a drive to deliver quality work.
Excellent communication, interpersonal and customer relationship skills.
Demonstrated ability to convey complex information in a clear and concise manner.
Aspen Tech is an equal opportunity/affirmative action employer.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Aspen Technology is seeking a Technical Support Consultant to join our industry leading Software Deployment technical support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with customers to resolve software installation, licensing, and other deployment issues. This position requires customer interaction primarily through telephone, E-mails, Web and remote desktop sharing.
Responsibilities
Provide technical support and recommendations to customers through telephone, E-mail and Web.
Clearly document all work in a Customer Relationship Management (CRM) system.
Drive improvement in AspenTech software's ease of use. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
Serve as a technical expert and provide technical leadership in areas of software deployment.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Travel to customer sites if required. Travel is usually less than 10% and may occasionally be international.
Qualifications
Bachelor's degree in Computer Science, MIS, Engineering, or other Science-related field or technical discipline.
3 5 years of experience is required.
General IT knowledge, including troubleshooting Windows applications, networks, and Virtual environments strongly preferred.
Hands-on problem solving skills with a drive to deliver quality work.
Excellent communication, interpersonal and customer relationship skills.
Demonstrated ability to convey complex information in a clear and concise manner.
Aspen Tech is an equal opportunity/affirmative action employer.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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