Customer Service Representative
Olin Chlor Alkali Products & Vinyls, a division of Olin Corporation, has an opening for a Customer Service Representative, located in Houston, TX. The Customer Service Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Olin. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction. They manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.
In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence. The Customer Service Representative will determine the service and quality requirements of assigned accounts and coordinates all Olin activities to meet these requirements. Customer Service Representatives will be reasonable for handling routine and non-routine order management activities, display customer advocate leadership, execute systems and technology requirements, demonstrate accuracy in order entry and problem solving skills in managing complex orders.
Olin Corporation is a leading vertically-integrated global manufacturer of chemical products and a leading U.S. manufacturer of ammunition. Olin is the world's leading producer or chlor alkali products and Vinyls, the number one global seller of membrane caustic soda and chlorinated organics and the number one North American seller of chlorine, bleach and hydrochloric acid. Winchester's principal manufacturing facilities produce and distribute sporting ammunition, law enforcement ammunition, reloading components, small caliber military ammunition and components and industrial cartridges.
Essential Functions:
Perform Order Management activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice.
Manage customer inventory, using telemetry or other automated systems, with a high degree of accountability.
Manages customer accounts and is responsible for all customer needs and inquiries.
Realizes and anticipates how events and trends are likely to affect the customer's future needs. Leverages many internal resources to optimize customer orders.
Executes System and Technology requirements by executing complex work process through multiple systems and technology including: SAP, Rail Fleet System, Elemica, Telemetry, and Rail tools.
Provides product availability, specifications and schedule information within established guidelines
Optimizes freight, prevent pre-buys, and utilizes ship points and package size as well as logistic improvements.
Serves as link between customers, logistics, sales, quality, technical services and accounting to assure responsiveness
Responsible for sharing the information to Supply Chain
Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
Researches and obtains resolution of a variety of customer complaints, resolves issues and communicates outcomes as defined by customer service procedures.
Supports Technical Services as needed to resolve technical difficulties and issues with the customer
Serves as a communications conduit between customer and Olin
Processes daily shipments (rail, truck, barge)
Supports accounting as needed with investigating payment discrepancies and makes adjustments to bring accounts up-to-date as defined by customer service standard operating procedures
Provides guidance and assistance to new or less experienced staff through mentorship with new hires and ongoing training to knowledge transfer system and business requirements
Maintains detailed records related OR&H and perfect shipment regarding customer service activities in accordance with the company's record retention policy
Prepares reports specific to customer needs in accordance with the company policies, customer service procedures and submits by required deadlines
Maintains proper relationships with the sales force and technical services to understand their requirements and priorities relating to customer needs
Prioritizes work and shifting demands to include special projects and plant committees
Maintains working knowledge of the company's products, current plant production and shipping capabilities
Rotates on-call after hours to support customer needs
Required Skills/Education/
Experience:
High school diploma or GED required
Bachelor's degree in Business, Logistics/Transpiration, Marketing or related field preferred
1-3 years of relevant Customer Service experience required; experience with Logistics is preferred
Proficiency using SAP/ERP and/or other technology and systems. Work process aptitude.
Ability to handle multiple and shifting priorities while working in a fast-paced environment
Outstanding customer service skills and sound judgment
Interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
Effective time management
Ability to manage conflicting priorities, prioritizing both customer and company requirements.
Excellent verbal and written communication skills
Ability to be on-call on a rotating basis
SAP preferred
Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education
Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence. The Customer Service Representative will determine the service and quality requirements of assigned accounts and coordinates all Olin activities to meet these requirements. Customer Service Representatives will be reasonable for handling routine and non-routine order management activities, display customer advocate leadership, execute systems and technology requirements, demonstrate accuracy in order entry and problem solving skills in managing complex orders.
Olin Corporation is a leading vertically-integrated global manufacturer of chemical products and a leading U.S. manufacturer of ammunition. Olin is the world's leading producer or chlor alkali products and Vinyls, the number one global seller of membrane caustic soda and chlorinated organics and the number one North American seller of chlorine, bleach and hydrochloric acid. Winchester's principal manufacturing facilities produce and distribute sporting ammunition, law enforcement ammunition, reloading components, small caliber military ammunition and components and industrial cartridges.
Essential Functions:
Perform Order Management activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice.
Manage customer inventory, using telemetry or other automated systems, with a high degree of accountability.
Manages customer accounts and is responsible for all customer needs and inquiries.
Realizes and anticipates how events and trends are likely to affect the customer's future needs. Leverages many internal resources to optimize customer orders.
Executes System and Technology requirements by executing complex work process through multiple systems and technology including: SAP, Rail Fleet System, Elemica, Telemetry, and Rail tools.
Provides product availability, specifications and schedule information within established guidelines
Optimizes freight, prevent pre-buys, and utilizes ship points and package size as well as logistic improvements.
Serves as link between customers, logistics, sales, quality, technical services and accounting to assure responsiveness
Responsible for sharing the information to Supply Chain
Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
Researches and obtains resolution of a variety of customer complaints, resolves issues and communicates outcomes as defined by customer service procedures.
Supports Technical Services as needed to resolve technical difficulties and issues with the customer
Serves as a communications conduit between customer and Olin
Processes daily shipments (rail, truck, barge)
Supports accounting as needed with investigating payment discrepancies and makes adjustments to bring accounts up-to-date as defined by customer service standard operating procedures
Provides guidance and assistance to new or less experienced staff through mentorship with new hires and ongoing training to knowledge transfer system and business requirements
Maintains detailed records related OR&H and perfect shipment regarding customer service activities in accordance with the company's record retention policy
Prepares reports specific to customer needs in accordance with the company policies, customer service procedures and submits by required deadlines
Maintains proper relationships with the sales force and technical services to understand their requirements and priorities relating to customer needs
Prioritizes work and shifting demands to include special projects and plant committees
Maintains working knowledge of the company's products, current plant production and shipping capabilities
Rotates on-call after hours to support customer needs
Required Skills/Education/
Experience:
High school diploma or GED required
Bachelor's degree in Business, Logistics/Transpiration, Marketing or related field preferred
1-3 years of relevant Customer Service experience required; experience with Logistics is preferred
Proficiency using SAP/ERP and/or other technology and systems. Work process aptitude.
Ability to handle multiple and shifting priorities while working in a fast-paced environment
Outstanding customer service skills and sound judgment
Interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
Effective time management
Ability to manage conflicting priorities, prioritizing both customer and company requirements.
Excellent verbal and written communication skills
Ability to be on-call on a rotating basis
SAP preferred
Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education
Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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