IT Help Desk Specialists
TransCore, a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking full-time IT Help Desk Specialists to join our team in Houston, Texas.
Job Description: These positions provide exceptional phone and email support to our customers experiencing software or hardware related issues within our industry leading products. Responsibilities include 24hr/7 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide technical support regarding our products to our customers experiencing usage or performance based issues
Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
Determine the cause of the problem.
Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
Log and track calls and maintain history records and related problem documentation.
Attention to detail both in communications and monitoring requirements for production systems.
Maintain an exceptional level of service and adhere to contractual customer performance requirement.
Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
Education: Associates Degree in Computer Science or related discipline and 3 years experience or Bachelors degree with 1 year experience.
Experience: Typically requires a minimum of 3 years of helpdesk support or equivalent.
Required Skills:
Strong understanding of help desk support principles including documentation and issue ownership
Working knowledge of Windows Operating Systems and Microsoft Office applications
Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
Strong analytical skills and reasoning ability to identified solutions to technical issues
Ability to effectively communicate technical information to both customers and management in written and verbal form.
Ability to independently manage your time and handle multiple tasks.
Flexibility to work extra hours as required.
Desired Skills:
A
Certified
Familiarity with tolling industry
About TransCore:
A leader in the transportation industry since 1934, TransCore provides innovative, technical solutions including next generation Open Road Tolling, Intelligent Transportation Systems and Radio Frequency Identification systems that secure access and vehicle registration for airports, hospitals, parking garages, border patrols, trucking fleets and rail carriers. TransCore also operates tolling customer service centers for transportation agencies throughout the U.S., Puerto Rico, Canada, and Dubai. TransCore is a wholly-owned subsidiary of Roper Technologies Inc., a diversified growth company in the S&P 500, Fortune 1000 and Russell 1000 indices.
TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
TransCore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
To learn more about TransCore please visit us at www.transcore.com.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department. TransCore will not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
Are you a returning applicant?Previous Applicants:Email:Password:
If you do not remember your password click here.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description: These positions provide exceptional phone and email support to our customers experiencing software or hardware related issues within our industry leading products. Responsibilities include 24hr/7 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide technical support regarding our products to our customers experiencing usage or performance based issues
Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
Determine the cause of the problem.
Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
Log and track calls and maintain history records and related problem documentation.
Attention to detail both in communications and monitoring requirements for production systems.
Maintain an exceptional level of service and adhere to contractual customer performance requirement.
Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
Education: Associates Degree in Computer Science or related discipline and 3 years experience or Bachelors degree with 1 year experience.
Experience: Typically requires a minimum of 3 years of helpdesk support or equivalent.
Required Skills:
Strong understanding of help desk support principles including documentation and issue ownership
Working knowledge of Windows Operating Systems and Microsoft Office applications
Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
Strong analytical skills and reasoning ability to identified solutions to technical issues
Ability to effectively communicate technical information to both customers and management in written and verbal form.
Ability to independently manage your time and handle multiple tasks.
Flexibility to work extra hours as required.
Desired Skills:
A
Certified
Familiarity with tolling industry
About TransCore:
A leader in the transportation industry since 1934, TransCore provides innovative, technical solutions including next generation Open Road Tolling, Intelligent Transportation Systems and Radio Frequency Identification systems that secure access and vehicle registration for airports, hospitals, parking garages, border patrols, trucking fleets and rail carriers. TransCore also operates tolling customer service centers for transportation agencies throughout the U.S., Puerto Rico, Canada, and Dubai. TransCore is a wholly-owned subsidiary of Roper Technologies Inc., a diversified growth company in the S&P 500, Fortune 1000 and Russell 1000 indices.
TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
TransCore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
To learn more about TransCore please visit us at www.transcore.com.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department. TransCore will not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
Are you a returning applicant?Previous Applicants:Email:Password:
If you do not remember your password click here.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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