Customer Service Representative, Supply Chain
Objective of the Position:
The major objective of the position is to coordinate and guide the efforts of Sales,
Marketing, Scheduling, Production, Logistics, Warehouse, Procurement and
Quality Assurance staffs with internal and external customer requirements to
insure customer expectations and deliveries are met. The Supply Chain
Customer Service Representative serves as a single point of contact for the business unit and 3rd party
customers as needed from quotation to invoicing. They proactively update the
Business Units on the status of their orders. This position supports, utilizes and
maintains the related ERP systems, data and processes. They support the
organization with reports and data for forecasting, purchasing, customer
requirements and performance metrics.
Relationships:
Working relationships and continuous interactions with Customers, the Global
Distribution Center, Planning, Procurement, Warehouse, TMF, and Logistics staff
and processes are paramount. Relationships with all other GDC staff & service
provider organizations including 3rd party logistics and 3rd party Buyers are also
important. Assists accounting staff to insure prompt invoicing and receipt of
payment. This position provides procedural and policy guidance.
Reports to: North America Supply Chain Manager
Educational Requirements &
Qualifications:
Bachelor's or Associate Degree with significant relevant experience
preferred.
APICS Certification in Production and Inventory Management (CPIM) or
equivalent professional designation preferred.
Strong communication and collaboration skills
Computer skills including spreadsheet use and ERP systems
High level of attention to detail, procedure and documentation
Experience:
5
years of customer service and sales coordination experience in
manufacturing with emphasis on computer and software usage.
Customer oriented attitude to meet or exceed expectation
Major account and 6-figure transaction responsibility
Ability to manage multiple priorities
Excellent coordination, organizational, interpersonal, and negotiation skills
Principal Activities
To coordinate and guide the efforts of Sales, Marketing,
Scheduling, Production, Logistics, Warehouse, Procurement and Quality
Assurance staffs with internal and external customer requirements to
insure customer expectations and deliveries are met.
Ensure that all internal and external customer requirements are
captured, recorded and appropriately transmitted to the extended supply
chain.
Serve as a single point of contact for the business unit and 3rd
party customers as needed from quotation to invoicing. Proactively update
the Business Units and 3rd party customers on the status and execution of
their orders.
Utilize an understanding of business plans, processes and customer
requirements to commit inventory, procurement, and production resources
to fulfill sales orders in a way that achieves order fulfillment priorities and
consolidates shipping and handling. This materially affects internal and
external customer satisfaction as well as supply chain operating costs.
Facilitate communication between manufacturing, procurement staff,
major vendors and the internal and external customers.
Take proactive and independent action to avoid or promptly resolve
issues.
Provide policy and practice guidance and instruction.
Must become proficient in
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The major objective of the position is to coordinate and guide the efforts of Sales,
Marketing, Scheduling, Production, Logistics, Warehouse, Procurement and
Quality Assurance staffs with internal and external customer requirements to
insure customer expectations and deliveries are met. The Supply Chain
Customer Service Representative serves as a single point of contact for the business unit and 3rd party
customers as needed from quotation to invoicing. They proactively update the
Business Units on the status of their orders. This position supports, utilizes and
maintains the related ERP systems, data and processes. They support the
organization with reports and data for forecasting, purchasing, customer
requirements and performance metrics.
Relationships:
Working relationships and continuous interactions with Customers, the Global
Distribution Center, Planning, Procurement, Warehouse, TMF, and Logistics staff
and processes are paramount. Relationships with all other GDC staff & service
provider organizations including 3rd party logistics and 3rd party Buyers are also
important. Assists accounting staff to insure prompt invoicing and receipt of
payment. This position provides procedural and policy guidance.
Reports to: North America Supply Chain Manager
Educational Requirements &
Qualifications:
Bachelor's or Associate Degree with significant relevant experience
preferred.
APICS Certification in Production and Inventory Management (CPIM) or
equivalent professional designation preferred.
Strong communication and collaboration skills
Computer skills including spreadsheet use and ERP systems
High level of attention to detail, procedure and documentation
Experience:
5
years of customer service and sales coordination experience in
manufacturing with emphasis on computer and software usage.
Customer oriented attitude to meet or exceed expectation
Major account and 6-figure transaction responsibility
Ability to manage multiple priorities
Excellent coordination, organizational, interpersonal, and negotiation skills
Principal Activities
To coordinate and guide the efforts of Sales, Marketing,
Scheduling, Production, Logistics, Warehouse, Procurement and Quality
Assurance staffs with internal and external customer requirements to
insure customer expectations and deliveries are met.
Ensure that all internal and external customer requirements are
captured, recorded and appropriately transmitted to the extended supply
chain.
Serve as a single point of contact for the business unit and 3rd
party customers as needed from quotation to invoicing. Proactively update
the Business Units and 3rd party customers on the status and execution of
their orders.
Utilize an understanding of business plans, processes and customer
requirements to commit inventory, procurement, and production resources
to fulfill sales orders in a way that achieves order fulfillment priorities and
consolidates shipping and handling. This materially affects internal and
external customer satisfaction as well as supply chain operating costs.
Facilitate communication between manufacturing, procurement staff,
major vendors and the internal and external customers.
Take proactive and independent action to avoid or promptly resolve
issues.
Provide policy and practice guidance and instruction.
Must become proficient in
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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