Analyst - Information Technology - Technical Operations & Safety Systems
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Your career
Where do you want your career to take you? Chances are you can get there with United Airlines. Our environment is open, honest, and focused on our customers and your success. So choose a career path. And rediscover what it's like to enjoy your job.
Analyst - Information Technology - Technical Operations & Safety Systems
Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT
Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.
NO AGENCIES PLEASE
Overview
Responsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit's systems, capabilities, and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to UAL IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.
Responsibilities
Works on one or more projects
Works on moderate to complex projects
Provides direction tools, and process support to less senior employees
Knowledge in own discipline
Requires moderate guidance
Provides basic support and solutions
Makes decisions within guidelines & policy
May manage projects of limited scope
Assist in planning and design of solutions via requirements gathering
Create simple workflow models and process maps based on input from multiple sources
Lead meetings with Technology and Business Partners to gather needs and requirements
Aligns process/procedures to best practice solutions
Analyzes efficiencies and effectiveness of current solutions
Document training programs and knowledge articles
Basic understanding of business principles (United systems)
Identifies problems/issues and finds solutions
Monitors compliance and adherence to principles
Partners with business managers
Ensures work is within project scope
Document service levels
Education
Bachelors Degree in Computer Science, Information Systems, or Business Administration required
Knowledge/Skills
Required
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
NICE TO HAVE
Supply Chain experience
ISO9000 Certification Green/Black Belt
Experience in the Airline Industry specifically Materials and Supply Chain
Preferred
Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
Experience
2-5 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training required
Other
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
DICEUAL
INDUAL
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Your career
Where do you want your career to take you? Chances are you can get there with United Airlines. Our environment is open, honest, and focused on our customers and your success. So choose a career path. And rediscover what it's like to enjoy your job.
Analyst - Information Technology - Technical Operations & Safety Systems
Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT
Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.
NO AGENCIES PLEASE
Overview
Responsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit's systems, capabilities, and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to UAL IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.
Responsibilities
Works on one or more projects
Works on moderate to complex projects
Provides direction tools, and process support to less senior employees
Knowledge in own discipline
Requires moderate guidance
Provides basic support and solutions
Makes decisions within guidelines & policy
May manage projects of limited scope
Assist in planning and design of solutions via requirements gathering
Create simple workflow models and process maps based on input from multiple sources
Lead meetings with Technology and Business Partners to gather needs and requirements
Aligns process/procedures to best practice solutions
Analyzes efficiencies and effectiveness of current solutions
Document training programs and knowledge articles
Basic understanding of business principles (United systems)
Identifies problems/issues and finds solutions
Monitors compliance and adherence to principles
Partners with business managers
Ensures work is within project scope
Document service levels
Education
Bachelors Degree in Computer Science, Information Systems, or Business Administration required
Knowledge/Skills
Required
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
NICE TO HAVE
Supply Chain experience
ISO9000 Certification Green/Black Belt
Experience in the Airline Industry specifically Materials and Supply Chain
Preferred
Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
Experience
2-5 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training required
Other
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
DICEUAL
INDUAL
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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