Customer Service Representative
We currently have an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our team as a Customer Service Representative. The Customer Service Representative will respond to customer contact received via telephone and email, consistently ensuring quality service and compliance with Company contact center processes and procedures.
Key Accountabilities:
Consistently provide customer service with courtesy, integrity and efficiency to meet customer and Company expectations
Receive and respond to incoming calls, emails and written correspondence in a timely and professional manner
Operate as a key resource for internal and external customers on products, services and operations
Effectively communicate with customers and retail store employees by composing accurate, prompt and effective responses
Support and educate customers regarding various products and programs
Answer questions and troubleshoot issues in support of retail store employees throughout the U.S. and Canada for all Tailored Brands brands
Possess a throughout understanding of the Company's products and services upon completion of requisite training
Utilize tact and sound judgment in communicating and resolving customer and store inquiries, and provide appropriate responses on a case-by-case basis
Independently resolve common issues and collect detailed information to aid in decision making
Maintain established service levels while providing an exceptional customer experience
Perform data entry in an accurate, detailed, and timely fashion in the CRM system regarding all customer contacts
Enter information into the CRM system while communicating with customers via phone
Draft written response to communications received via phone, email and mail, and proofread for spelling, grammar and layout
Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls
Establish rapport with customers and provide timely follow up on unresolved issues
Demonstrate leadership qualities, strong character and integrity, as well as confidence in actions and decisions, ensuring that customer expectations are exceeded
Follow company policy and best practices in all areas, paying strict attention to the security and protection of sensitive customer information
Additional duties as assigned
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Key Accountabilities:
Consistently provide customer service with courtesy, integrity and efficiency to meet customer and Company expectations
Receive and respond to incoming calls, emails and written correspondence in a timely and professional manner
Operate as a key resource for internal and external customers on products, services and operations
Effectively communicate with customers and retail store employees by composing accurate, prompt and effective responses
Support and educate customers regarding various products and programs
Answer questions and troubleshoot issues in support of retail store employees throughout the U.S. and Canada for all Tailored Brands brands
Possess a throughout understanding of the Company's products and services upon completion of requisite training
Utilize tact and sound judgment in communicating and resolving customer and store inquiries, and provide appropriate responses on a case-by-case basis
Independently resolve common issues and collect detailed information to aid in decision making
Maintain established service levels while providing an exceptional customer experience
Perform data entry in an accurate, detailed, and timely fashion in the CRM system regarding all customer contacts
Enter information into the CRM system while communicating with customers via phone
Draft written response to communications received via phone, email and mail, and proofread for spelling, grammar and layout
Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls
Establish rapport with customers and provide timely follow up on unresolved issues
Demonstrate leadership qualities, strong character and integrity, as well as confidence in actions and decisions, ensuring that customer expectations are exceeded
Follow company policy and best practices in all areas, paying strict attention to the security and protection of sensitive customer information
Additional duties as assigned
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
