Senior Global Relationship Manager
CenturyLink (NYSE:
CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Job Overview:
The Senior Global Relationship Manager implements effective strategies for long-term success by utilizing knowledge of the sales process and efficient selling techniques; applying time-management skills to planning and managing projects; continuously evaluating revenue targets; and ensuring time and resource investment to produce greater returns.
Job
Responsibilities:
- Cultivates existing business relationships by managing the customer experience; contacting the customer proactively; ensuring customer satisfaction is met; positioning oneself as a key member in the client setting; utilizing negotiation skills and strategic relationship building; demonstrating a comprehensive understanding of contract vehicles; promoting a customer service focus within the team; maintaining relationships with new and existing contacts within an account; expanding relationships with clients and external partners; and developing, maintaining, and leveraging strong existing relationships.
- Establishes successful business relationships by seeking new business influencers within assigned territory; targeting line of business leadership to identify business challenges; fully understanding the customers decision-making process; collaborating with vendors/partners to identify opportunity for new business; building adaptive relationships; maintaining a strong ability to teach the customer; tailoring conversations to their areas of interest; providing superior customer service; having a strong ability to control the conversation; and getting the client to commit to take action
- Researches accounts business drivers by understanding telecommunications; retaining knowledge of the sales industry; collaborating with specialists in support services; identifying critical factors aligned to the specific account; driving new business within the account; developing knowledge on competitors; navigates a complex set of tools and support structures
- Resolves problems/issues within accounts by methodically identifying customer issues/pains; being a primary point of contact; utilizing expertise in development of solutions; collaborating with internal resources; engaging the proper resources; and communicating the customers report issue to the account team.
Minimum
Qualifications:
- Bachelor's Degree or equivalent education and experience.
- Minimum of6 years direct Business to Business outside sales experience within a high tech and/or telecom industry calling on global enterprise-sized accounts.
- Must have excellent verbal and written communication skills and be able to present in both small and large group settings.
- Must have a polished, professional presentation.
- Demonstrated stable track record of success in Sales.
- Experience developing, researching and presenting formal presentations to senior level management and other end users.
- Technical aptitude with proficiency with MS products including Word, Excel, and PowerPoint.
- Familiar with local marketplace, companies and community in geography stated above.
- Valid Drivers License and satisfactory driving record is required.
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Alternate Location:
US-Texas-Houston
Requisition # :
129621
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
EEOStatement
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Estimated Salary: $20 to $28 per hour based on qualifications.
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