Customer Service Representative/Call Center
3.
0 Houston, TX Houston, TX Full-time Contract Full-time Contract $17.
20 an hour $17.
20 an hour 15 hours ago 15 hours ago 15 hours ago This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance.
Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat - Answer client inquiries and resolve issues in a timely and professional manner - Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as Live Chat assistance on website.
- Follow company policies and procedures for all interactions - Provide feedback to management regarding concerns and trends Requirements:
- Previous experience in customer service or call center is a plus - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and ability to think on your feet - Detail-oriented with the ability to accurately enter data into systems Job Types:
Full-time, Contract Pay:
$17.
20 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Call center Remote Application Question(s):
Are you available to work a fulltime schedule between the hours of 8am -10 pm EST? Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No? You will start the security clearance process on day 1 of orientation.
You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date.
This process can take up to 6 weeks to clear.
Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment.
Yes or no? Education:
High school or equivalent (Required)
Experience:
Call center:
1 year (Preferred) Microsoft Office:
1 year (Required) Customer support:
1 year (Required) Language:
Spanish (Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Houston, TX Houston, TX Full-time Contract Full-time Contract $17.
20 an hour $17.
20 an hour 15 hours ago 15 hours ago 15 hours ago This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance.
Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat - Answer client inquiries and resolve issues in a timely and professional manner - Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as Live Chat assistance on website.
- Follow company policies and procedures for all interactions - Provide feedback to management regarding concerns and trends Requirements:
- Previous experience in customer service or call center is a plus - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and ability to think on your feet - Detail-oriented with the ability to accurately enter data into systems Job Types:
Full-time, Contract Pay:
$17.
20 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Call center Remote Application Question(s):
Are you available to work a fulltime schedule between the hours of 8am -10 pm EST? Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No? You will start the security clearance process on day 1 of orientation.
You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date.
This process can take up to 6 weeks to clear.
Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment.
Yes or no? Education:
High school or equivalent (Required)
Experience:
Call center:
1 year (Preferred) Microsoft Office:
1 year (Required) Customer support:
1 year (Required) Language:
Spanish (Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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