ITSM Program Service Assets Process Owner
ITSM Program Service Assets & Configuration Management Process OwnerWe have an opening for an ITSM Program Service Assets & Configuration Management Process Owner.
ITIL is a set of best practices and guidelines, or an IT framework, designed to streamline IT Service Management (ITSM).
The ITIL life cycle contains multiple sub-disciplines, or categories, all of which are designed to optimize the delivery and management of IT Services.
Those are as follows in sequential order:
Service Strategy.
Service Design.
Service Transition.
Service Operations.
Continual Service Improvement.
One of those categories is Service Design which includes Service Assets & Configuration Management (SACM) including CMDB as one of its many core functions.
Effective IT Asset Management is not only a required process in ITSM but rather a compliance item as well.
Put simply the company needs to know the lifecycle management of its IT assets.
While IT Asset Management (ITAM) tracks the IT assets from a financial & inventory purpose, the Configuration Management tracks physical and/or virtual assets in IT Operations.
All data are maintained in Configuration Management DataBase (CMDB) various tables in ServiceNow.
Effective Service Assets & Configuration Management is a foundation of ITSM & IT Operations.
Configuration Items (CI) are required fields within ServiceNow for each Change Request, Incident record, Problem record, & most Service Requests.
In this capacity, the ITSM Program Service Assets & Configuration Management Process Owner will:
Creates a weekly Service Assets & Configuration Management process governance; Defines & documents the Service Assets & Configuration Management process; Develops & maintaining appropriate KPIs & Metrics (ServiceNow) to ensure process adoption & adherence; Improves the Service Assets & Configuration Management process as needed; Provides educational material & training documents for the Service Assets & Configuration Management process; and Works with the Service Desk & other IT Fulfillers.
Proficiencies:
Excellent written and verbal communication skills; Experience in ITIL & ITSM leadership & governance; Expert knowledge of ITSM process development particularly with Service Assets & Configuration Management process; Extensive knowledge and experience in ITIL, ITSM, & ServiceNow Best Practices; Full understanding of ServiceNow workflows in Service Assets & Configuration Management applications; Knowledge of ServiceNow CMDB Best Practices is highly required including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery); Knowledge of ServiceNow CMDB is required; Experience with ISO27001, ISO27002, and associated certifications a plus; and Strong interpersonal skills; ability to work with diverse groups.
Qualifications:
Bachelor's degree or equivalent experience, Advanced degree (preferred); ITIL V3 and/or V4 certification is preferred; Minimum of 10 years of experience in IT Operations working with a variety of IT teams; Minimum of 5 years of experience in ITIL & ITSM leadership & governance; Minimum of 5 years of experience in ITSM documentation using ServiceNow Knowledge Management System (KMS); Minimum of 5 years of experience in ITSM Service Assets & Configuration Management process development; Minimum of 5 years of experience in ServiceNow KPIs & Metrics development; Minimum of 5 years of experience in ServiceNow particularly with the Service Assets & Configuration Management applications; and Minimum of 5 years of experience in ServiceNow particularly with the Service Assets & Configuration Management applications including Hardware Asset Management (HAM), Software Asset Management (SAM) , & CMDB.
Salary - $119,700 and a maximum of $173,600 annually.
Worksite location - Any Paul Hastings location Remote details - negotiable - Hybrid negotiable ITSM Program Service Assets & Configuration Management Process Owner will be putting a process together end to end on how to categorize the data.
ex.
laptop and imaging and sending out.
Database to implement with cndb to use - design to manage.
compliance will be key.
ITSM Program Service Assets Process Owner Recommended Skills Communication Configuration Management Data Modeling Finance Governance Hardware Asset Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
ITIL is a set of best practices and guidelines, or an IT framework, designed to streamline IT Service Management (ITSM).
The ITIL life cycle contains multiple sub-disciplines, or categories, all of which are designed to optimize the delivery and management of IT Services.
Those are as follows in sequential order:
Service Strategy.
Service Design.
Service Transition.
Service Operations.
Continual Service Improvement.
One of those categories is Service Design which includes Service Assets & Configuration Management (SACM) including CMDB as one of its many core functions.
Effective IT Asset Management is not only a required process in ITSM but rather a compliance item as well.
Put simply the company needs to know the lifecycle management of its IT assets.
While IT Asset Management (ITAM) tracks the IT assets from a financial & inventory purpose, the Configuration Management tracks physical and/or virtual assets in IT Operations.
All data are maintained in Configuration Management DataBase (CMDB) various tables in ServiceNow.
Effective Service Assets & Configuration Management is a foundation of ITSM & IT Operations.
Configuration Items (CI) are required fields within ServiceNow for each Change Request, Incident record, Problem record, & most Service Requests.
In this capacity, the ITSM Program Service Assets & Configuration Management Process Owner will:
Creates a weekly Service Assets & Configuration Management process governance; Defines & documents the Service Assets & Configuration Management process; Develops & maintaining appropriate KPIs & Metrics (ServiceNow) to ensure process adoption & adherence; Improves the Service Assets & Configuration Management process as needed; Provides educational material & training documents for the Service Assets & Configuration Management process; and Works with the Service Desk & other IT Fulfillers.
Proficiencies:
Excellent written and verbal communication skills; Experience in ITIL & ITSM leadership & governance; Expert knowledge of ITSM process development particularly with Service Assets & Configuration Management process; Extensive knowledge and experience in ITIL, ITSM, & ServiceNow Best Practices; Full understanding of ServiceNow workflows in Service Assets & Configuration Management applications; Knowledge of ServiceNow CMDB Best Practices is highly required including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery); Knowledge of ServiceNow CMDB is required; Experience with ISO27001, ISO27002, and associated certifications a plus; and Strong interpersonal skills; ability to work with diverse groups.
Qualifications:
Bachelor's degree or equivalent experience, Advanced degree (preferred); ITIL V3 and/or V4 certification is preferred; Minimum of 10 years of experience in IT Operations working with a variety of IT teams; Minimum of 5 years of experience in ITIL & ITSM leadership & governance; Minimum of 5 years of experience in ITSM documentation using ServiceNow Knowledge Management System (KMS); Minimum of 5 years of experience in ITSM Service Assets & Configuration Management process development; Minimum of 5 years of experience in ServiceNow KPIs & Metrics development; Minimum of 5 years of experience in ServiceNow particularly with the Service Assets & Configuration Management applications; and Minimum of 5 years of experience in ServiceNow particularly with the Service Assets & Configuration Management applications including Hardware Asset Management (HAM), Software Asset Management (SAM) , & CMDB.
Salary - $119,700 and a maximum of $173,600 annually.
Worksite location - Any Paul Hastings location Remote details - negotiable - Hybrid negotiable ITSM Program Service Assets & Configuration Management Process Owner will be putting a process together end to end on how to categorize the data.
ex.
laptop and imaging and sending out.
Database to implement with cndb to use - design to manage.
compliance will be key.
ITSM Program Service Assets Process Owner Recommended Skills Communication Configuration Management Data Modeling Finance Governance Hardware Asset Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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