Visitor Services Manager
Houston Botanic Garden Houston Botanic Garden Houston, TX Houston, TX Full-time Full-time $52,000 a year $52,000 a year 9 days ago 9 days ago 9 days ago The mission of the Houston Botanic Garden is to enrich life through discovery, education, and conservation of plants and the natural environment.
HBG is a recently completed botanic garden that strives to inspire all people to love plants and be good stewards of the natural world.
The gardens include a global garden with arid, sub-tropical, and tropical plants; a culinary garden with permanent and seasonal displays; a family garden centered around a lagoon; a woodland event garden; wetlands; and a coastal prairie on a 132-acre site.
The Houston Botanic Garden is seeking a Visitor Services Manager to oversee the visitor experience for 100,000, and growing, visitors a year.
The ideal candidate is organized, attentive, detail-oriented, demonstrates strong problem-solving skills, is skilled in developing relationships both internally and externally, and desires to work in a dynamic organization in a stage of rapid growth.
MAIN JOB RESPONSIBILITIES Manage the ticket office and Garden shop staff of approximately 10 full and part time employees, including scheduling, delegating tasks and evaluating performance.
Provide support to the Deputy Director of Operations and Visitor Services for exhibitions and events planning and logistics.
Research and coordinate the sales program for group sales for ticket packages and add-ons.
Serve as the on-site emergency contact coordinating responses per the Garden's guidelines.
Establish best practices for customer service and the delivery of the Garden's mission through the guest experience.
Provide additional support as needed for processing ticket orders and troubleshooting admissions questions.
Develop and lead training for those who interact with customers, including part-time and contract staff, internal colleagues, and external partners.
Provide ongoing maintenance and updates to informational signage and the Bloomberg Connects Digital Visitor Guide.
Manages contractors and custodial and facilities crews on projects related to the safe, clean operation of visitor amenities.
Ensure the Garden is properly cleared and secured at closing.
Act as a positive ambassador for the Garden at all times.
Maintain safe and welcoming environment for all visitors.
QUALIFICATIONS & EXPERIENCE Proficiency with Office software and ability to learn ticketing and POS software (Tessitura and Shopify) Bachelor's degree preferred.
3-5 years of experience in guest services, event services, event sales, hospitality or relevant field required.
Experience managing full-time, part-time, and contract staff a plus.
Experience in customer surveys and feedback analysis a plus (specifically Wordfly Pages).
Capable of lifting moderate weights (tables, boxes, etc.
) of up to 40 lbs.
Position subject to passing a criminal background check Must be available to work some evenings and weekends.
SCHEDULE & SALARY Full-time, exempt Wednesday - Sunday schedule Annual salary - $52,000 APPLICATION PROCEDURES Interested candidates should send a resume and cover letter to email protected .
We will contact those candidates who most closely match our requirements.
Thank you for your interest Job Type:
Full-time Pay:
$52,000.
00 per year
Benefits:
Employee discount Schedule:
Evening shift Holidays Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
HBG is a recently completed botanic garden that strives to inspire all people to love plants and be good stewards of the natural world.
The gardens include a global garden with arid, sub-tropical, and tropical plants; a culinary garden with permanent and seasonal displays; a family garden centered around a lagoon; a woodland event garden; wetlands; and a coastal prairie on a 132-acre site.
The Houston Botanic Garden is seeking a Visitor Services Manager to oversee the visitor experience for 100,000, and growing, visitors a year.
The ideal candidate is organized, attentive, detail-oriented, demonstrates strong problem-solving skills, is skilled in developing relationships both internally and externally, and desires to work in a dynamic organization in a stage of rapid growth.
MAIN JOB RESPONSIBILITIES Manage the ticket office and Garden shop staff of approximately 10 full and part time employees, including scheduling, delegating tasks and evaluating performance.
Provide support to the Deputy Director of Operations and Visitor Services for exhibitions and events planning and logistics.
Research and coordinate the sales program for group sales for ticket packages and add-ons.
Serve as the on-site emergency contact coordinating responses per the Garden's guidelines.
Establish best practices for customer service and the delivery of the Garden's mission through the guest experience.
Provide additional support as needed for processing ticket orders and troubleshooting admissions questions.
Develop and lead training for those who interact with customers, including part-time and contract staff, internal colleagues, and external partners.
Provide ongoing maintenance and updates to informational signage and the Bloomberg Connects Digital Visitor Guide.
Manages contractors and custodial and facilities crews on projects related to the safe, clean operation of visitor amenities.
Ensure the Garden is properly cleared and secured at closing.
Act as a positive ambassador for the Garden at all times.
Maintain safe and welcoming environment for all visitors.
QUALIFICATIONS & EXPERIENCE Proficiency with Office software and ability to learn ticketing and POS software (Tessitura and Shopify) Bachelor's degree preferred.
3-5 years of experience in guest services, event services, event sales, hospitality or relevant field required.
Experience managing full-time, part-time, and contract staff a plus.
Experience in customer surveys and feedback analysis a plus (specifically Wordfly Pages).
Capable of lifting moderate weights (tables, boxes, etc.
) of up to 40 lbs.
Position subject to passing a criminal background check Must be available to work some evenings and weekends.
SCHEDULE & SALARY Full-time, exempt Wednesday - Sunday schedule Annual salary - $52,000 APPLICATION PROCEDURES Interested candidates should send a resume and cover letter to email protected .
We will contact those candidates who most closely match our requirements.
Thank you for your interest Job Type:
Full-time Pay:
$52,000.
00 per year
Benefits:
Employee discount Schedule:
Evening shift Holidays Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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