Customer Service Representative (WFH) Part Time- In office training
2.
9 Houston, TX Houston, TX Part-time Part-time From $14 an hour From $14 an hour 5 days ago 5 days ago 5 days ago POSITION PURPOSE:
Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.
Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
ESSENTIAL JOB FUNCTIONS:
Have full range of motion in wrists, fingers, and thumbs Be able to sit at a desk for extended periods of time Have normal or corrected vision to read computer screens and printouts Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone Perform basic math functions including addition, subtraction, multiplication and fractions Strong oral and interpersonal communication skills Meet client guidelines and have clear understanding of client policies Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
Answer all questions and guide borrowers through the application process Update consumers account information during and after each call.
Identify payment options; setup payment arrangements as appropriate.
Must have good customer service skills and ability to work in a team environment.
Required to maintain their daily and monthly service level expectations Initiate effective outbound calls and receive inbound calls.
Produce and arrange payment solutions for customers.
Provide account updates to management as appropriate.
Ensure client/company quality standards are met Work assigned group of accounts Assure the best interests of the company are maintained.
Provide management with information on any suspected work or personnel problems.
Continued training in UDAAP and compliance policies.
Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
Maintain professional, courteous treatment of clients, coworkers, and consumers Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image Meet FMA's Standards for attendance and promptness.
Demonstrate problem solving ability Excellent computer skills Working knowledge of billing practices and techniques Excellent verbal and written communications skills Ability to handle problems A strong sense of teamwork and cooperation with management and coworkers
Qualifications:
High school Diploma or equivalent.
Previous customer service billing experience a plus Basic Microsoft office applications Must be able to pass background check and drug screen as permitted by lawJob Type:
Full-time Pay:
$14.
00 per hour COVID-19 considerations:
Job training will be done on-site.
To keep staff safe we are performing temperature checks at the door, creating social distancing, masks are required and providing hand sanitizer.
Once training is complete, staff is assigned to work from home.
Job Type:
Part-time Pay:
From $14.
00 per hour Expected hours:
No more than 28 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
4 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Every weekend Monday to Friday Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Houston, TX Houston, TX Part-time Part-time From $14 an hour From $14 an hour 5 days ago 5 days ago 5 days ago POSITION PURPOSE:
Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.
Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
ESSENTIAL JOB FUNCTIONS:
Have full range of motion in wrists, fingers, and thumbs Be able to sit at a desk for extended periods of time Have normal or corrected vision to read computer screens and printouts Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone Perform basic math functions including addition, subtraction, multiplication and fractions Strong oral and interpersonal communication skills Meet client guidelines and have clear understanding of client policies Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
Answer all questions and guide borrowers through the application process Update consumers account information during and after each call.
Identify payment options; setup payment arrangements as appropriate.
Must have good customer service skills and ability to work in a team environment.
Required to maintain their daily and monthly service level expectations Initiate effective outbound calls and receive inbound calls.
Produce and arrange payment solutions for customers.
Provide account updates to management as appropriate.
Ensure client/company quality standards are met Work assigned group of accounts Assure the best interests of the company are maintained.
Provide management with information on any suspected work or personnel problems.
Continued training in UDAAP and compliance policies.
Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
Maintain professional, courteous treatment of clients, coworkers, and consumers Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image Meet FMA's Standards for attendance and promptness.
Demonstrate problem solving ability Excellent computer skills Working knowledge of billing practices and techniques Excellent verbal and written communications skills Ability to handle problems A strong sense of teamwork and cooperation with management and coworkers
Qualifications:
High school Diploma or equivalent.
Previous customer service billing experience a plus Basic Microsoft office applications Must be able to pass background check and drug screen as permitted by lawJob Type:
Full-time Pay:
$14.
00 per hour COVID-19 considerations:
Job training will be done on-site.
To keep staff safe we are performing temperature checks at the door, creating social distancing, masks are required and providing hand sanitizer.
Once training is complete, staff is assigned to work from home.
Job Type:
Part-time Pay:
From $14.
00 per hour Expected hours:
No more than 28 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
4 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Every weekend Monday to Friday Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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