Helpdesk Analyst
About Beacon Systems, IncBeacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies.
We are a subsidiary of Radiant Digital Services.
We have a vast portfolio of clients across the country.
Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position:
Helpdesk AnalystLocation:
Onsite - Houston, TX.
Duration:
12 Months Contract to HireMinimum
Qualifications:
High school diplomaCollege degree or Customer service certificate preferred but not required.
Essential Skills Required Acts as first line of communication and support for all software, hardware, and telephone related issues.
Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.
Able to clearly communicate with customers to resolve issues efficiently.
Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly.
Follow-up on open service requests previously assigned.
Utilize available applications to provide remote support to end-users Keep the team informed of issues that may be impacting services/performance.
Willing to learn and help with gathering information and maintaining inventory of equipment, etc.
Familiarize oneself with regularly used applications such as Cisco Communications and related software / VPN o o o programs / Active Directory / Windows OS / Microsoft Office products.
Identify and create necessary documents for ways to improve services or processes Able to run reports as requested for performance, auditing, inventory etc.
Participate in IT Support projects including identifying technical requirements.
General Knowledge of DHCP, DNS and Network Infrastructure Performs other duties as required.
Experience in multitasking in a fast paced environment Experience in providing excellent customer service orientation.
Experience in effectively communicating verbally and in writing.
Experience in selecting and providing appropriate information to others.
Experience in acting as a spokesperson for the Service Desk.
Experience in working as team member on group projects.
Knowledge of the principles of determining the source of the problem while on the phone with customers in regard to desktop, network systems, or applications.
Knowledge of basic research techniques and applications using Google or Bing.
Knowledge of Microsoft applications software CompensationCompensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO StatementBeacon Systems is dedicated to fostering an inclusive and diverse work environment.
We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic.
Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits.
We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.
Recommended Skills Active Directory Group Auditing Bing Cisco Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
We are a subsidiary of Radiant Digital Services.
We have a vast portfolio of clients across the country.
Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position:
Helpdesk AnalystLocation:
Onsite - Houston, TX.
Duration:
12 Months Contract to HireMinimum
Qualifications:
High school diplomaCollege degree or Customer service certificate preferred but not required.
Essential Skills Required Acts as first line of communication and support for all software, hardware, and telephone related issues.
Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.
Able to clearly communicate with customers to resolve issues efficiently.
Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly.
Follow-up on open service requests previously assigned.
Utilize available applications to provide remote support to end-users Keep the team informed of issues that may be impacting services/performance.
Willing to learn and help with gathering information and maintaining inventory of equipment, etc.
Familiarize oneself with regularly used applications such as Cisco Communications and related software / VPN o o o programs / Active Directory / Windows OS / Microsoft Office products.
Identify and create necessary documents for ways to improve services or processes Able to run reports as requested for performance, auditing, inventory etc.
Participate in IT Support projects including identifying technical requirements.
General Knowledge of DHCP, DNS and Network Infrastructure Performs other duties as required.
Experience in multitasking in a fast paced environment Experience in providing excellent customer service orientation.
Experience in effectively communicating verbally and in writing.
Experience in selecting and providing appropriate information to others.
Experience in acting as a spokesperson for the Service Desk.
Experience in working as team member on group projects.
Knowledge of the principles of determining the source of the problem while on the phone with customers in regard to desktop, network systems, or applications.
Knowledge of basic research techniques and applications using Google or Bing.
Knowledge of Microsoft applications software CompensationCompensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO StatementBeacon Systems is dedicated to fostering an inclusive and diverse work environment.
We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic.
Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits.
We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.
Recommended Skills Active Directory Group Auditing Bing Cisco Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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