Customer Support Representative
4.
4 Houston, TX Houston, TX Contract Contract $17 an hour $17 an hour Company Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future.
If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description Role:
Customer Support Representative Location:
800 Phillips Road Bldg 0111 Webster NY 14580 Duration:
12 months Pay Rate:
$17/Hour on W2 Shift- 7am - 11pm (Mon - Friday) Description:
Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer.
Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems & tools.
Proactively communicate the benefits of diagnosing and resolving issues Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team, as necessary.
Contribute to knowledge systems to enhance solutions provided to customers.
Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met.
Provide feedback on Policies and Procedures to continuously improve Customer experience.
Maintain product & software knowledge.
Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction.
Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner.
Qualifications Qualifications Post-Secondary Education is an asset.
Technical support experience is an asset.
Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
is an asset.
Friendly & Able to communicate effectively - listening, written & verbal.
Ability to deliver results independently and as a part of a team.
Critical thinking and decision making Ability to multitask effectively with attention to detail.
Prior 'support center' experience not required.
Additional Information EDUCATION:
Minimum:
High School diploma or equivalency EDUCATION VERIFICATION:
Yes Background Check and Drug test would be required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Houston, TX Houston, TX Contract Contract $17 an hour $17 an hour Company Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future.
If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description Role:
Customer Support Representative Location:
800 Phillips Road Bldg 0111 Webster NY 14580 Duration:
12 months Pay Rate:
$17/Hour on W2 Shift- 7am - 11pm (Mon - Friday) Description:
Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer.
Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems & tools.
Proactively communicate the benefits of diagnosing and resolving issues Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team, as necessary.
Contribute to knowledge systems to enhance solutions provided to customers.
Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met.
Provide feedback on Policies and Procedures to continuously improve Customer experience.
Maintain product & software knowledge.
Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction.
Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner.
Qualifications Qualifications Post-Secondary Education is an asset.
Technical support experience is an asset.
Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
is an asset.
Friendly & Able to communicate effectively - listening, written & verbal.
Ability to deliver results independently and as a part of a team.
Critical thinking and decision making Ability to multitask effectively with attention to detail.
Prior 'support center' experience not required.
Additional Information EDUCATION:
Minimum:
High School diploma or equivalency EDUCATION VERIFICATION:
Yes Background Check and Drug test would be required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
