Patient Support Representative
3.
3 Houston, TX Houston, TX Full-time Full-time $19 an hour $19 an hour 10 days ago 10 days ago 10 days ago Position Overview The Patient Support Representative handles inbound calls from our patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency.
The Patient Support Representative is responsible for accurate and detailed database entry based on complete information collected and updated on a regular basis.
Essential Job Functions Handling inbound patient calls, providing effective information and solutions about products or services.
Ability to identify and analyze patients' concerns and provide recommendations or solutions.
Responds to inquires in a thorough, timely and courteous manner.
Timely processing/facilitation; processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Relay insurance coverage and patient responsibility to referral sources, sales team and patient.
Discuss patient responsibility and documentation required for billing of services.
Completes all necessary paperwork and data entry in an accurate and efficient manner to facilitate the accounts receivable and delivery of the order placed.
Coordinates the delivery and set-up of equipment, supplies and services with appropriate departments.
Ensures deliveries and set-ups can be arranged in a timely manner.
Accurately and clearly documents all activity in patient records maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.
Resolves patient concerns by identifying problems and works with supervisor to coordinate appropriate corrective action.
Physical presence at an AMS Office; responsible for ensuring the office is open during posted hours Maintaining a safe and clean office environment, reporting any maintenance concerns to the local landlord and/or AMS Facilities team as directed Oversight of minimal inventory and equipment as well as communicate when inventory levels are low Assist with office site visits and audits as necessary by state and/or any government agency Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.
Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
Upon employment, all employees are required to fully comply with Company's policies and procedures.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Must be available to work 8-1pm CST on Saturdays Position Qualifications Minimum Education:
High school diploma or GED Preferred Education:
Associates Degree in medical office management or related Minimum
Experience:
Two years in a related administrative/customer service role; healthcare or medical office and 6 months working with healthcare insurance.
Preferred
Experience:
Insurance authorization and/or precertification.
Knowledge of home health, DME and Enteral nutrition products.
Special Skills:
Proficient in Microsoft suite of products including Outlook, Word and Excel.
Strong basic math and accounting skills.
Strong critical thinking and problem solving skills.
Must possess a strong sense of urgency and attention to detail.
Excellent written and verbal communication skills.
Proven ability to work independently at times and within a team.
Ability to adapt to change.
Demonstrated ability to prioritize multiple tasks to meet deadlines.
Demonstrated ability to interact in a collaborative manner with other departments and teams.
Physical Requirements Must be able to speak, write, read and understand English Environment Performs duties in an office environment during agency operating hours Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Houston, TX Houston, TX Full-time Full-time $19 an hour $19 an hour 10 days ago 10 days ago 10 days ago Position Overview The Patient Support Representative handles inbound calls from our patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency.
The Patient Support Representative is responsible for accurate and detailed database entry based on complete information collected and updated on a regular basis.
Essential Job Functions Handling inbound patient calls, providing effective information and solutions about products or services.
Ability to identify and analyze patients' concerns and provide recommendations or solutions.
Responds to inquires in a thorough, timely and courteous manner.
Timely processing/facilitation; processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Relay insurance coverage and patient responsibility to referral sources, sales team and patient.
Discuss patient responsibility and documentation required for billing of services.
Completes all necessary paperwork and data entry in an accurate and efficient manner to facilitate the accounts receivable and delivery of the order placed.
Coordinates the delivery and set-up of equipment, supplies and services with appropriate departments.
Ensures deliveries and set-ups can be arranged in a timely manner.
Accurately and clearly documents all activity in patient records maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.
Resolves patient concerns by identifying problems and works with supervisor to coordinate appropriate corrective action.
Physical presence at an AMS Office; responsible for ensuring the office is open during posted hours Maintaining a safe and clean office environment, reporting any maintenance concerns to the local landlord and/or AMS Facilities team as directed Oversight of minimal inventory and equipment as well as communicate when inventory levels are low Assist with office site visits and audits as necessary by state and/or any government agency Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.
Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
Upon employment, all employees are required to fully comply with Company's policies and procedures.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Must be available to work 8-1pm CST on Saturdays Position Qualifications Minimum Education:
High school diploma or GED Preferred Education:
Associates Degree in medical office management or related Minimum
Experience:
Two years in a related administrative/customer service role; healthcare or medical office and 6 months working with healthcare insurance.
Preferred
Experience:
Insurance authorization and/or precertification.
Knowledge of home health, DME and Enteral nutrition products.
Special Skills:
Proficient in Microsoft suite of products including Outlook, Word and Excel.
Strong basic math and accounting skills.
Strong critical thinking and problem solving skills.
Must possess a strong sense of urgency and attention to detail.
Excellent written and verbal communication skills.
Proven ability to work independently at times and within a team.
Ability to adapt to change.
Demonstrated ability to prioritize multiple tasks to meet deadlines.
Demonstrated ability to interact in a collaborative manner with other departments and teams.
Physical Requirements Must be able to speak, write, read and understand English Environment Performs duties in an office environment during agency operating hours Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California.
Estimated Salary: $20 to $28 per hour based on qualifications.
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