Oil (Lube) Shop Manager
Houston, TX Houston, TX Full-time Full-time $55,000 - $60,000 a year $55,000 - $60,000 a year Customer Service is Job #1 Responsible for maintaining a working environment focused on customer satisfaction.
Identify and promptly resolve customer concerns and complaints.
Team Management Responsible for completing weekly schedule for the oil department.
Responsible for enforcing Car Spa Policies and Procedures relating to your department.
Train all Oil Center employees according to the Car Spa certification process.
Staffing Levels - Responsible for making sure that the oil department is fully staffed with enough employees to meet each days staffing demands.
Schedule Oil Center employees based on staffing model.
Inspect and assess performance and skills of Oil Center employees.
Perform all job responsibilities as outlined in the job descriptions for each Oil Center employee.
Conduct 30-day and annual performance evaluations for all Oil Center employees.
Provide feedback, coaching, and corrective action as needed to employees to maintain standards and improve performance.
Store Operations Maintain and inspect Oil Center equipment.
Monitor and manage Oil Center inventory.
Conduct on-going safety training and meetings.
Responsible for managing payroll budget.
Achieve profitability goals.
Maintain accurate records and reporting.
Conduct physical inventory monthly.
Maintain a positive relationship with suppliers.
If you are scheduled off and the location is severely under the model due to short staffing, wither aid in getting more staff in or be available to come in.
Make initial contact with all customers and suggest services based on manufacturer recommendations.
Ensure customer satisfaction.
Ensure compliance with all government standards.
Perform opening and closing duties.
Working Conditions:
All work is done in a service bay environment in all types of weather.
Safety is a prime concern due to the constant traffic movement and potentially hazardous environment.
You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
You are required to enter and/or reach all areas of any type vehicle.
You must constantly bend, reach, stoop and stretch.
Must follow company policy for wearing protective gear (i.
e.
, safety goggles, bump cap, burn gloves, ear protection, etc.
)
Qualifications:
Oil/Lube Center Management or equivalent Customer service experience Basic Management competencies
Benefits:
Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance plans.
Employee discounts on services and products.
A supportive and collaborative work environment.
Compensation shown is base salary, with bonuses salary up to $70K+.
#GM.
Estimated Salary: $20 to $28 per hour based on qualifications.
Identify and promptly resolve customer concerns and complaints.
Team Management Responsible for completing weekly schedule for the oil department.
Responsible for enforcing Car Spa Policies and Procedures relating to your department.
Train all Oil Center employees according to the Car Spa certification process.
Staffing Levels - Responsible for making sure that the oil department is fully staffed with enough employees to meet each days staffing demands.
Schedule Oil Center employees based on staffing model.
Inspect and assess performance and skills of Oil Center employees.
Perform all job responsibilities as outlined in the job descriptions for each Oil Center employee.
Conduct 30-day and annual performance evaluations for all Oil Center employees.
Provide feedback, coaching, and corrective action as needed to employees to maintain standards and improve performance.
Store Operations Maintain and inspect Oil Center equipment.
Monitor and manage Oil Center inventory.
Conduct on-going safety training and meetings.
Responsible for managing payroll budget.
Achieve profitability goals.
Maintain accurate records and reporting.
Conduct physical inventory monthly.
Maintain a positive relationship with suppliers.
If you are scheduled off and the location is severely under the model due to short staffing, wither aid in getting more staff in or be available to come in.
Make initial contact with all customers and suggest services based on manufacturer recommendations.
Ensure customer satisfaction.
Ensure compliance with all government standards.
Perform opening and closing duties.
Working Conditions:
All work is done in a service bay environment in all types of weather.
Safety is a prime concern due to the constant traffic movement and potentially hazardous environment.
You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
You are required to enter and/or reach all areas of any type vehicle.
You must constantly bend, reach, stoop and stretch.
Must follow company policy for wearing protective gear (i.
e.
, safety goggles, bump cap, burn gloves, ear protection, etc.
)
Qualifications:
Oil/Lube Center Management or equivalent Customer service experience Basic Management competencies
Benefits:
Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance plans.
Employee discounts on services and products.
A supportive and collaborative work environment.
Compensation shown is base salary, with bonuses salary up to $70K+.
#GM.
Estimated Salary: $20 to $28 per hour based on qualifications.
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