Customer Care Insurance Representative (Remote Work) - AKSJ22-03191
Houston, TX Houston, TX Estimated:
$56.
2K - $71.
2K a year Estimated:
$56.
2K - $71.
2K a year 5 days ago 5 days ago 5 days ago Role:
Customer Care Insurance Representative (Remote Work) Location:
Remote Work Available Additional Information:
Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service Ensure insurance claims updates with key stakeholder needs by utilizing independent judgment to accurately update on individual clients' risk exposure Advise new associates by answering questions, ensuring adherence to established guidelines and providing support and assistance as required to contribute to achievement of customer service objectives Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level expectations Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Support the client's values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.
Providing details to customers regarding claim process Setting up first notice of loss claims Adhere to assigned schedule and demonstrate punctuality and consistent attendance Show empathy and sensitivity to the experience of others Positive, pleasant and supportive disposition towards co-workers and colleagues Professional, polished, poised and positive demeanor Demonstrate interest in enhancing knowledge; seeks opportunities to learn and grow High attention to detail:
Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities.
Estimated Salary: $20 to $28 per hour based on qualifications.
$56.
2K - $71.
2K a year Estimated:
$56.
2K - $71.
2K a year 5 days ago 5 days ago 5 days ago Role:
Customer Care Insurance Representative (Remote Work) Location:
Remote Work Available Additional Information:
Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service Ensure insurance claims updates with key stakeholder needs by utilizing independent judgment to accurately update on individual clients' risk exposure Advise new associates by answering questions, ensuring adherence to established guidelines and providing support and assistance as required to contribute to achievement of customer service objectives Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level expectations Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Support the client's values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.
Providing details to customers regarding claim process Setting up first notice of loss claims Adhere to assigned schedule and demonstrate punctuality and consistent attendance Show empathy and sensitivity to the experience of others Positive, pleasant and supportive disposition towards co-workers and colleagues Professional, polished, poised and positive demeanor Demonstrate interest in enhancing knowledge; seeks opportunities to learn and grow High attention to detail:
Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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