Help Desk Specialist - Remote Or In Office
Altonexus Inc Altonexus Inc Houston, TX Houston, TX Estimated:
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 1 hour ago 1 hour ago 1 hour ago We are looking for an experienced and skilled Help Desk Specialist to join our Customer Service team.
As a Help Desk Specialist, you are responsible to provide technical solutions to the users and provide the best customer services.
You should possess exceptional communication and interpersonal skills for interacting with the different types of customers on a daily basis.
Responsibilitieso Provide technical support to users via the service desk.
Troubleshoot any technical inadequacies.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session Track the common issues faced by the customers and follow-up regarding the same with the technical team.
Update the customer database.
Provide technical support and training to the junior staff of the call center.
Train the newly hired staff.
Respond to difficult customers with patience and take quick actions.
Requirementso High School or Equivalent in Information Technology, Computer Science, or a related field.
Proven 3 years of experience in a help desk environment as a Help Support Specialist.
Customer Service experience can also be considered.
Hands-on experience in resolving customer issues and complaints.
Great interpersonal skills.
.
Outstanding problem-solving skills.
Exceptional attention to detail.
Good time management abilities.
Strong decision-making skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 1 hour ago 1 hour ago 1 hour ago We are looking for an experienced and skilled Help Desk Specialist to join our Customer Service team.
As a Help Desk Specialist, you are responsible to provide technical solutions to the users and provide the best customer services.
You should possess exceptional communication and interpersonal skills for interacting with the different types of customers on a daily basis.
Responsibilitieso Provide technical support to users via the service desk.
Troubleshoot any technical inadequacies.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session Track the common issues faced by the customers and follow-up regarding the same with the technical team.
Update the customer database.
Provide technical support and training to the junior staff of the call center.
Train the newly hired staff.
Respond to difficult customers with patience and take quick actions.
Requirementso High School or Equivalent in Information Technology, Computer Science, or a related field.
Proven 3 years of experience in a help desk environment as a Help Support Specialist.
Customer Service experience can also be considered.
Hands-on experience in resolving customer issues and complaints.
Great interpersonal skills.
.
Outstanding problem-solving skills.
Exceptional attention to detail.
Good time management abilities.
Strong decision-making skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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