Manager - IT Telecom
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Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy.
We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
Come join our award winning 10,000 strong organization as we fuel the world and each other!This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.
Summary:
The Telecommunications Manager is responsible for planning, organizing, directing, coordinating, and evaluating the activities of the Telecom services.
This position manages the 24x7 team that supports all telecommunication-related equipment across the organization.
The manager is responsible for the end-to-end lifecycle of all voice circuits, telephone switch equipment, VOIP systems, contact center, video conferencing and analog lines.
The Telecommunications Manager must be able to develop and maintain effective interpersonal relationships within the Telecom Team and with other departments and vendors, prepare budgets, manage workload, and staff, and prioritize issues and tasks.
Essential Duties &
Responsibilities:
Hire, train, and develop IT telecommunication professionals.
Document, develop, and implementation of voice and security standards to ensure adequate facilities for present and future company telecommunication needs Interact with management, staff and users to provide analytical and technical assistance for continuous improvement of IT solutions Establish and maintain a positive, productive relationship with operational leadership and staff.
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
Plan, organize, schedule, budget, and supervise simple and complex projects from start to finish.
Measure, monitor, and maintain team's ability to meet or exceed established KPI's and KBO's Develop and maintain policies, procedures, and processes.
Oversee management of equipment and parts inventory.
Requirements:
Education and/or Experience, knowledge, skills and abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
The requirements for this position are listed below:
Bachelor's degree or equivalent.
10
years of experience Detailed knowledge of a variety of telecommunication platforms and architectures Strong analytical problem-solving skills Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams Experienced in making data-driven decisions.
Established time management skills with the ability to direct multiple projects simultaneously Experience in procurement, budgeting, forecasting, and asset management Proven skills in leadership development and team building.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Strong dedication to quality customer service and superior telephone etiquette with the ability to deal effectively with customers, vendors, peers and management.
The candidate must exhibit a sense of urgency, individual responsibility, and a willingness to accept constantly changing priorities.
Preferred Qualifications Extensive knowledge of telecommunication systems with a preference for SIP-based VoIP Ability to scope, plan, prioritize, and manage multiple tasks and projects with excellent communication skills both written and verbal Management of Cisco and Microsoft communication solutions - CUCM, CUC, IM&P, UCCX, Webex, Webex Contact Center, and Microsoft Teams Management of A/V solutions - Cisco Endpoints, Microsoft MTR's, Poly, Adecia, Crestron, Extron and Biamp Extensive infrastructure and application support experience using industry Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Usually, normal office working conditions Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
Occasional overnight travel may be required.
Recommended Skills Asset Management Business Process Improvement Cisco Cisco Unified Communications Manager Cisco Web Ex Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy.
We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
Come join our award winning 10,000 strong organization as we fuel the world and each other!This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.
Summary:
The Telecommunications Manager is responsible for planning, organizing, directing, coordinating, and evaluating the activities of the Telecom services.
This position manages the 24x7 team that supports all telecommunication-related equipment across the organization.
The manager is responsible for the end-to-end lifecycle of all voice circuits, telephone switch equipment, VOIP systems, contact center, video conferencing and analog lines.
The Telecommunications Manager must be able to develop and maintain effective interpersonal relationships within the Telecom Team and with other departments and vendors, prepare budgets, manage workload, and staff, and prioritize issues and tasks.
Essential Duties &
Responsibilities:
Hire, train, and develop IT telecommunication professionals.
Document, develop, and implementation of voice and security standards to ensure adequate facilities for present and future company telecommunication needs Interact with management, staff and users to provide analytical and technical assistance for continuous improvement of IT solutions Establish and maintain a positive, productive relationship with operational leadership and staff.
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
Plan, organize, schedule, budget, and supervise simple and complex projects from start to finish.
Measure, monitor, and maintain team's ability to meet or exceed established KPI's and KBO's Develop and maintain policies, procedures, and processes.
Oversee management of equipment and parts inventory.
Requirements:
Education and/or Experience, knowledge, skills and abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
The requirements for this position are listed below:
Bachelor's degree or equivalent.
10
years of experience Detailed knowledge of a variety of telecommunication platforms and architectures Strong analytical problem-solving skills Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams Experienced in making data-driven decisions.
Established time management skills with the ability to direct multiple projects simultaneously Experience in procurement, budgeting, forecasting, and asset management Proven skills in leadership development and team building.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Strong dedication to quality customer service and superior telephone etiquette with the ability to deal effectively with customers, vendors, peers and management.
The candidate must exhibit a sense of urgency, individual responsibility, and a willingness to accept constantly changing priorities.
Preferred Qualifications Extensive knowledge of telecommunication systems with a preference for SIP-based VoIP Ability to scope, plan, prioritize, and manage multiple tasks and projects with excellent communication skills both written and verbal Management of Cisco and Microsoft communication solutions - CUCM, CUC, IM&P, UCCX, Webex, Webex Contact Center, and Microsoft Teams Management of A/V solutions - Cisco Endpoints, Microsoft MTR's, Poly, Adecia, Crestron, Extron and Biamp Extensive infrastructure and application support experience using industry Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Usually, normal office working conditions Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
Occasional overnight travel may be required.
Recommended Skills Asset Management Business Process Improvement Cisco Cisco Unified Communications Manager Cisco Web Ex Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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