Trade Support Analyst
100% onsitePurpose:
The trade support analyst is primarily responsible to deliver a catalogue of services including timely and accurate system issue resolution, system training and testing, leadership for system fixes and enhancements in a way that maintains compliance with company policies and values.
This position is also responsible for the definition and execution of business improvement projects.
Leads various initiatives to build and improve consistency in work processes and functions with global alignment.
Proactively manages a diverse group of tasks with multiple timelines, stages, and stakeholders.
Key Responsibilities and Accountabilities:
oProviding transactional and system support that includes answering how-to questions related to deal entry, scheduling, and transactional valuation activities, solving business and system issues that originate from mid or back-office functions oLeading the creation of solutions that arise with the introduction of new or existing business that require end-to-end solutions.
Act as the liaison between front and back office oProviding change management for system and process changes and creation and execution of a system training plan for users oProviding testing of large system releases, individual bug fixes and small projects, creating and executing testing plans for cross-functional scenarios oProviding business requirements for tactical system /business improvements and bug fixes for initiation into the IT support function oLeading development and implementation of tactical business improvement projects oExecute system training for new users front and back office oDevelop and maintain key training materials/user guides with annual updates and creating documentation to transact specific business scenarios in the SharePoint site oEngage IT HVC support for break fixes and enhancements oCapture issue resolution results daily in a computerized database oParticipate in business improvement projects as a subject matter expert oEngage front and back-office stakeholders to drive improvements resulting in time savings and transactional accuracyCritical Skills o5-10 years of experience oOrientation to service and meeting customer's needs oExcellent written and oral communication skills oWorking knowledge and experience in Oil and Gas trading oWorking knowledge and experience in the entire life cycle of a trade and integration with back office.
Previous scheduling experience, a plus.
oExceptional problem solving and proven analytical skills as well as attention to detail oAbility to provide creative solutions to complex issues oSelf-motivated, able to multi-task in a fast-paced environment and prioritize work oDemonstrated ability to work independently to manage multiple projects / tasks oAble to effectively collaborate with business to ensure alignment of business solutions Recommended Skills Analytical Attention To Detail Business Requirements Change Management Communication Databases Estimated Salary: $20 to $28 per hour based on qualifications.
The trade support analyst is primarily responsible to deliver a catalogue of services including timely and accurate system issue resolution, system training and testing, leadership for system fixes and enhancements in a way that maintains compliance with company policies and values.
This position is also responsible for the definition and execution of business improvement projects.
Leads various initiatives to build and improve consistency in work processes and functions with global alignment.
Proactively manages a diverse group of tasks with multiple timelines, stages, and stakeholders.
Key Responsibilities and Accountabilities:
oProviding transactional and system support that includes answering how-to questions related to deal entry, scheduling, and transactional valuation activities, solving business and system issues that originate from mid or back-office functions oLeading the creation of solutions that arise with the introduction of new or existing business that require end-to-end solutions.
Act as the liaison between front and back office oProviding change management for system and process changes and creation and execution of a system training plan for users oProviding testing of large system releases, individual bug fixes and small projects, creating and executing testing plans for cross-functional scenarios oProviding business requirements for tactical system /business improvements and bug fixes for initiation into the IT support function oLeading development and implementation of tactical business improvement projects oExecute system training for new users front and back office oDevelop and maintain key training materials/user guides with annual updates and creating documentation to transact specific business scenarios in the SharePoint site oEngage IT HVC support for break fixes and enhancements oCapture issue resolution results daily in a computerized database oParticipate in business improvement projects as a subject matter expert oEngage front and back-office stakeholders to drive improvements resulting in time savings and transactional accuracyCritical Skills o5-10 years of experience oOrientation to service and meeting customer's needs oExcellent written and oral communication skills oWorking knowledge and experience in Oil and Gas trading oWorking knowledge and experience in the entire life cycle of a trade and integration with back office.
Previous scheduling experience, a plus.
oExceptional problem solving and proven analytical skills as well as attention to detail oAbility to provide creative solutions to complex issues oSelf-motivated, able to multi-task in a fast-paced environment and prioritize work oDemonstrated ability to work independently to manage multiple projects / tasks oAble to effectively collaborate with business to ensure alignment of business solutions Recommended Skills Analytical Attention To Detail Business Requirements Change Management Communication Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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