Planning Coordinator
Houston, TX Houston, TX Full-time Full-time Estimated:
$33.
7K - $42.
6K a year Estimated:
$33.
7K - $42.
6K a year 18 hours ago 18 hours ago 18 hours ago Order Processing:
Monitor open order report and appropriate systems for pending orders; book and plan orders to pick up and deliver in a timely fashion; tender loads to carriers with correct and legal execution dates, finalize bills of lading, distribute documents, and close inbound and outbound orders, as required.
Shipment Status reporting:
Review daily monitoring reports and dashboards, ensure all measurements standards are met, and ensure any load changes are communicated proactively, promptly, and accurately to the customer and other impacted parties.
Maintenance:
Ensure all estimates and quotes required to pay vendor and invoice customer are input to TMS before the load picks up; thoroughly document all discrepancies and disputes; resolve all discrepancies and disputes in accordance with measurement standards (includes rates, quantities, invoices, etc.
) Align customer, sales team, and operations team order expectations.
Collaborate with other internal team members, warehouse teams, and carrier representatives to ensure that pickup and delivery metrics are met, warehouse schedules are fully consumed, and product is received and shipped quickly and accurately in accordance with measurement standards.
Communicate critical operational information to other offices, team members, and warehouses, as required.
Communicate critical operational information to wholesalers and customers in a timely, accurate, and professional manner, as required.
Recognize and escalate developing critical situations to team lead and other business leaders, as required.
Achieve and maintain required operating and financial standards as defined by key performance indicators.
Role Purpose:
Provides to the customer product, service and transit information while processing orders and resolving any product and service issues.
Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process.
Key Accountabilities:
Records and maintains account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Required Education and
Experience:
High School Diploma or Equivalent Six months to one year customer service experience, preferred Six months to one year data entry experience, preferred Six months to one year experience generating reports, preferred Six months to one year database experie Our Organization is an equal opportunity employer.
Brand:
DHL Address:
12621 Featherwood Dr.
Ste 390 Houston, TX - 77034 Property Description:
5413 - Houston TX SWRC Property Number:
5413.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
7K - $42.
6K a year Estimated:
$33.
7K - $42.
6K a year 18 hours ago 18 hours ago 18 hours ago Order Processing:
Monitor open order report and appropriate systems for pending orders; book and plan orders to pick up and deliver in a timely fashion; tender loads to carriers with correct and legal execution dates, finalize bills of lading, distribute documents, and close inbound and outbound orders, as required.
Shipment Status reporting:
Review daily monitoring reports and dashboards, ensure all measurements standards are met, and ensure any load changes are communicated proactively, promptly, and accurately to the customer and other impacted parties.
Maintenance:
Ensure all estimates and quotes required to pay vendor and invoice customer are input to TMS before the load picks up; thoroughly document all discrepancies and disputes; resolve all discrepancies and disputes in accordance with measurement standards (includes rates, quantities, invoices, etc.
) Align customer, sales team, and operations team order expectations.
Collaborate with other internal team members, warehouse teams, and carrier representatives to ensure that pickup and delivery metrics are met, warehouse schedules are fully consumed, and product is received and shipped quickly and accurately in accordance with measurement standards.
Communicate critical operational information to other offices, team members, and warehouses, as required.
Communicate critical operational information to wholesalers and customers in a timely, accurate, and professional manner, as required.
Recognize and escalate developing critical situations to team lead and other business leaders, as required.
Achieve and maintain required operating and financial standards as defined by key performance indicators.
Role Purpose:
Provides to the customer product, service and transit information while processing orders and resolving any product and service issues.
Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process.
Key Accountabilities:
Records and maintains account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Required Education and
Experience:
High School Diploma or Equivalent Six months to one year customer service experience, preferred Six months to one year data entry experience, preferred Six months to one year experience generating reports, preferred Six months to one year database experie Our Organization is an equal opportunity employer.
Brand:
DHL Address:
12621 Featherwood Dr.
Ste 390 Houston, TX - 77034 Property Description:
5413 - Houston TX SWRC Property Number:
5413.
Estimated Salary: $20 to $28 per hour based on qualifications.
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