Specialist, eCommerce Customer Account
Job DescriptionOverview:
Customer Account Specialists are responsible for increasing sales by developing and maintaining relationships with our customers.
Duties may include identifying prospective customers, following up on potential sales leads, and profitably producing sales to achieve sales goals.
Develop an in-depth understanding of customer needs and offer solutions, alternatives, and products and services to provide value for our customers.
Utilize activity reports to generate new business through cold calls and following leads.
Key Duties &
Responsibilities:
The Customer Account Specialist's responsibilities include, but are not limited to:
Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone Responsible for supporting the company's sales goals through professional sales techniques and good customer service Make outbound calls to accounts to achieve sales quota metrics Monitor sales documentation, activity reports, and forecasts, as required Creates proposals for customers related to the proposed solution and new sales opportunities Develop customer relationships through regular customer contact via the telephone Drive both sales growth and account retention by introducing various products and services available through Conn's Home Plus business Document effectively and accurately conversations and contact information into our management systems Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels Overcome customer objections, issues, or concerns as necessary to solidify the sale Regular, consistent, and punctual attendance Must be able to work nights and weekends, variable schedule(s), and overtime as necessary Required Experience High School Diploma 1-2 years of prior sales experience Preferred Experience Bachelor's degree from a four-year college or university is preferred eCommerce Sales experience or retail sales experience preferred Ability to speak, read and write proficiently in Spanish is a plus Skills & Abilities:
Proficiency in Microsoft Office and tech-savvy with solid computer and business solutions software skills.
Ability to speak, read and write proficiently in English Strong communication skills (written and oral) with the ability to interact with individuals at all organizational levels.
Exceptional follow-up skills Organized and detail-oriented.
Able to multi-task and shift priorities, as required Professional in appearance and mannerConn's HistoryConn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia.
The Company's primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses; Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges; Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and Home office, including computers, printers and accessories.
Additionally, Conn's offers a variety of products on a seasonal basis.
Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans.
Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.
Conn's HomePlus is an equal opportunity employer.
Recommended Skills Account Management Attention To Detail Communication Customer Demand Planning Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Account Specialists are responsible for increasing sales by developing and maintaining relationships with our customers.
Duties may include identifying prospective customers, following up on potential sales leads, and profitably producing sales to achieve sales goals.
Develop an in-depth understanding of customer needs and offer solutions, alternatives, and products and services to provide value for our customers.
Utilize activity reports to generate new business through cold calls and following leads.
Key Duties &
Responsibilities:
The Customer Account Specialist's responsibilities include, but are not limited to:
Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone Responsible for supporting the company's sales goals through professional sales techniques and good customer service Make outbound calls to accounts to achieve sales quota metrics Monitor sales documentation, activity reports, and forecasts, as required Creates proposals for customers related to the proposed solution and new sales opportunities Develop customer relationships through regular customer contact via the telephone Drive both sales growth and account retention by introducing various products and services available through Conn's Home Plus business Document effectively and accurately conversations and contact information into our management systems Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels Overcome customer objections, issues, or concerns as necessary to solidify the sale Regular, consistent, and punctual attendance Must be able to work nights and weekends, variable schedule(s), and overtime as necessary Required Experience High School Diploma 1-2 years of prior sales experience Preferred Experience Bachelor's degree from a four-year college or university is preferred eCommerce Sales experience or retail sales experience preferred Ability to speak, read and write proficiently in Spanish is a plus Skills & Abilities:
Proficiency in Microsoft Office and tech-savvy with solid computer and business solutions software skills.
Ability to speak, read and write proficiently in English Strong communication skills (written and oral) with the ability to interact with individuals at all organizational levels.
Exceptional follow-up skills Organized and detail-oriented.
Able to multi-task and shift priorities, as required Professional in appearance and mannerConn's HistoryConn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia.
The Company's primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses; Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges; Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and Home office, including computers, printers and accessories.
Additionally, Conn's offers a variety of products on a seasonal basis.
Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans.
Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.
Conn's HomePlus is an equal opportunity employer.
Recommended Skills Account Management Attention To Detail Communication Customer Demand Planning Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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