Customer Success Manager at Baker Hughes in Houston, TX
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a software and digital focus. - Responsible for the ownership of Bently Nevada installed base, long-term service engagements and the digital transformation of our customers across oil and gas, power generation and industrial markets - Ensure understanding of customers organizational and IT strategies and desired outcomes for their businesses. Additionally, understand complex customer current state, infrastructure, applications and IT solutions and issues in order to ensure customer success - Point of Contact for customers beyond established Service and Support paths and processes - Collaborate with customer and Bently Nevada resources to establish an Account Plan for customers in question across Oil and Gas, Power Generation and Industrial Markets - Responsible for developing deep C-Level relationships with the appropriate customer counterparts across the information technology, operational technology and when applicable, digital technology leadership of designated customers Fuel your passion To be successful in this role you will:
Bachelor's Degree in an engineering discipline Minimum of 10 years relevant experience in Oil & Gas and/or Power industry. Minimum 10 years of relevant experience in Rotating/Reciprocating Asset Condition Monitoring space Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers Experience in driving critical NPIs to position commercial requirements back to product development team Deep domain knowledge and expertise in condition monitoring technology including; sensors, monitoring systems, cyber security architecture, software deployment to advanced analytics and hosted product offerings Experience in developing strategic customer relationships to develop into accounts into strategic key accounts Experience selling holistic solutions with hardware, software and service offerings. Clearly align complete solution portfolio to customer needs. Demonstrate excellent understanding of modern maintenance methodologies (PM, PdM, RCM, RBM, RAM, TPM, etc.) for plant mechanical and electrical equipment Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Salary Range:
$100K -- $150K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Bachelor's Degree in an engineering discipline Minimum of 10 years relevant experience in Oil & Gas and/or Power industry. Minimum 10 years of relevant experience in Rotating/Reciprocating Asset Condition Monitoring space Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers Experience in driving critical NPIs to position commercial requirements back to product development team Deep domain knowledge and expertise in condition monitoring technology including; sensors, monitoring systems, cyber security architecture, software deployment to advanced analytics and hosted product offerings Experience in developing strategic customer relationships to develop into accounts into strategic key accounts Experience selling holistic solutions with hardware, software and service offerings. Clearly align complete solution portfolio to customer needs. Demonstrate excellent understanding of modern maintenance methodologies (PM, PdM, RCM, RBM, RAM, TPM, etc.) for plant mechanical and electrical equipment Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Salary Range:
$100K -- $150K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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