Government Guaranteed Loan (GGL) Investor Services Product Manager at First Horizon National Corporation in Houston, TX
Job Details Description Custody/Safekeeping of physical documentation:
FHN will custody both SBA and USDA guaranteed loans. Exercise due diligence relating to loan inspection for initial deposit by respective investor(s). Once it is determined that the loan package contains all of the appropriate documents, it will be maintained in safekeeping at FHN Financial. FHN will track the receipt and delivery of any SBA and USDA loan positions that are held in each customer account. Provide customers with the necessary receipts to reflect respective loan positions held in custody by FHN Financial. Loan Payment Tracking and Reconciliation:
FHN Financial will establish a nominee name and register all loans from the name of current investor into the respective FHN Nominee name. FHN will advise all lenders to remit loan payments to the FHN nominee and include the payment advices to reflect allocation of payments. FHN will collect and aggregate monthly payments received from the lenders. FHN will validate payments to ensure proper posting of the payments to respective investor accounts. FHN will work closely with lenders on borrower past due accounts. In the event of default, FHN will initiate the formal demand process. FHN will work with lenders and the SBA's Fiscal and Transfer Agent on all loan redemptions that occur through prepayment and default. Provide monthly reporting of loan holdings, payment status, prepayments, delinquencies, and claims on any defaulted loans. Enhanced Investor Services will provide the following
Benefits:
Provide a solution to frequent investor customer service inquiries and remove barriers of investing in GGL SBA and USDA loans. FHN will gain a competitive advantage to our competition by providing superior customer service. The number one goal is to continuously utilize knowledge from the customer service experience to improve efficiency and effectiveness. Expansion of customer investor base by eliminating many barriers of entry. By acting in this role, FHN will capture timely data relating to prepayments and defaults by loan type and will detect trends in the GGL secondary market. Investors will rely on FHN to handle the workload in lieu of hiring internal staff. This means they will have more time and dollars to invest in our secondary market. Required
Qualifications:
Excellent leadership and communication skills including composition of letters, memos, or correspondence, strong analytical skills, self starter, excellent customer service/problem solving skills, must prioritize tasks, experience with loan reconciliations, strong knowledge of Microsoft Professional Suite (Word, Excel, and Outlook), and training capabilities. Educational Level:
Degreed with four (4) years college education (business or finance), with ten (10) years of banking, financial, or securities industry experience. Microsoft Office Skills - Strong Excel skills in particular.
Salary Range:
$100K -- $150K
Minimum Qualification
Banking, Loans & InsuranceEstimated Salary: $20 to $28 per hour based on qualifications.
FHN will custody both SBA and USDA guaranteed loans. Exercise due diligence relating to loan inspection for initial deposit by respective investor(s). Once it is determined that the loan package contains all of the appropriate documents, it will be maintained in safekeeping at FHN Financial. FHN will track the receipt and delivery of any SBA and USDA loan positions that are held in each customer account. Provide customers with the necessary receipts to reflect respective loan positions held in custody by FHN Financial. Loan Payment Tracking and Reconciliation:
FHN Financial will establish a nominee name and register all loans from the name of current investor into the respective FHN Nominee name. FHN will advise all lenders to remit loan payments to the FHN nominee and include the payment advices to reflect allocation of payments. FHN will collect and aggregate monthly payments received from the lenders. FHN will validate payments to ensure proper posting of the payments to respective investor accounts. FHN will work closely with lenders on borrower past due accounts. In the event of default, FHN will initiate the formal demand process. FHN will work with lenders and the SBA's Fiscal and Transfer Agent on all loan redemptions that occur through prepayment and default. Provide monthly reporting of loan holdings, payment status, prepayments, delinquencies, and claims on any defaulted loans. Enhanced Investor Services will provide the following
Benefits:
Provide a solution to frequent investor customer service inquiries and remove barriers of investing in GGL SBA and USDA loans. FHN will gain a competitive advantage to our competition by providing superior customer service. The number one goal is to continuously utilize knowledge from the customer service experience to improve efficiency and effectiveness. Expansion of customer investor base by eliminating many barriers of entry. By acting in this role, FHN will capture timely data relating to prepayments and defaults by loan type and will detect trends in the GGL secondary market. Investors will rely on FHN to handle the workload in lieu of hiring internal staff. This means they will have more time and dollars to invest in our secondary market. Required
Qualifications:
Excellent leadership and communication skills including composition of letters, memos, or correspondence, strong analytical skills, self starter, excellent customer service/problem solving skills, must prioritize tasks, experience with loan reconciliations, strong knowledge of Microsoft Professional Suite (Word, Excel, and Outlook), and training capabilities. Educational Level:
Degreed with four (4) years college education (business or finance), with ten (10) years of banking, financial, or securities industry experience. Microsoft Office Skills - Strong Excel skills in particular.
Salary Range:
$100K -- $150K
Minimum Qualification
Banking, Loans & InsuranceEstimated Salary: $20 to $28 per hour based on qualifications.
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