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Help Desk Analyst ESSENTIAL SKILLS REQUIRED: o Acts as first line of communication and support for all software, hardware, and telephone related issues.o Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.o Able to clearly communicate with customers to resolve issues efficiently. o Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly. o Follow-up on open service requests previously. After registering you may be able to apply for this job directly (if still active) on (Beacon Systems, Inc)'s site. Future job matches may be sent from Geebo approved job partners.
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