IT Support Coordinator
Company Name:
Technical ProSource
Provides IT Support to users by assisting them with hardware and software questions and trouble shooting problems as necessary: fielding telephone calls and e-mail messages, seeking guidance on technical problems, diagnosing nature of problems, and assisting users through problem solving steps. Coordinates activities of third party IT Providers.
Responsible for diagnostic, troubleshooting, and resolving information systems problems so as to minimize down time of applications and personnel.
Install computers, software, and peripheral equipment, following procedures and using hand tools.
Is required to be adept in the activities of third party vendors and in the systems supervised so as to recognize, identify, diagnose and isolate problems with computer hardware and software. These vendors include:
3rd party programmers
VOIP and Cellular phone providers
ISP's across multiple locations
Hosted email, ERP and video conferencing
Primary support tasks include, but are not limited to
Receiving requests from users having problems using computer software and hardware or inquiring how to use specific software;
Talking to user to learn procedures followed and source of error;
Applying knowledge of computer software/hardware, and procedures;
Determining cause of problem; research the problem and find the most appropriate solution.
Works with vendors to explain software errors, to recommend changes to programs, to request service and to make routing service changes.
Test software and hardware to evaluate ease of use and reliability
Creates and updates user training manuals and procedures.
Trains users on software and hardware on-site
May conduct office automation feasibility studies including work flow analysis, space design, and cost comparison analysis
Good communication skills, and possess knowledge on operations of most business equipment and computer software (Microsoft) programs, IOS, LAN, WAN, Sonic Wall, Aerohive, Google Chrome
o Technical Support - Help desk
o LAN and WAN technologies
o Active Directory and other Microsoft server technologies
o iOS, SonicWall and/or Aerohive experience a big plus
BS, BA - Computer Automation, IT
Follows the HSE policy by applying the instructions and procedures of the HSE manual, by participating actively in the Hazards and (Near-miss) Incident Identification and by behaving safety.
Follows the directives of the Quality System (ISO 9001) chosen by applying the instructions and procedures of the system as specified in the documents of:
Level I Quality manual
II Quality System Procedures
III Instructions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required filing documents or storing materials. Proper lifting techniques required. May include lifting up to 50 pounds. Occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting, outdoor activities to include seasonal shifts in temperatures and traditional office equipment as found in a typical office environment.Estimated Salary: $20 to $28 per hour based on qualifications.
Technical ProSource
Provides IT Support to users by assisting them with hardware and software questions and trouble shooting problems as necessary: fielding telephone calls and e-mail messages, seeking guidance on technical problems, diagnosing nature of problems, and assisting users through problem solving steps. Coordinates activities of third party IT Providers.
Responsible for diagnostic, troubleshooting, and resolving information systems problems so as to minimize down time of applications and personnel.
Install computers, software, and peripheral equipment, following procedures and using hand tools.
Is required to be adept in the activities of third party vendors and in the systems supervised so as to recognize, identify, diagnose and isolate problems with computer hardware and software. These vendors include:
3rd party programmers
VOIP and Cellular phone providers
ISP's across multiple locations
Hosted email, ERP and video conferencing
Primary support tasks include, but are not limited to
Receiving requests from users having problems using computer software and hardware or inquiring how to use specific software;
Talking to user to learn procedures followed and source of error;
Applying knowledge of computer software/hardware, and procedures;
Determining cause of problem; research the problem and find the most appropriate solution.
Works with vendors to explain software errors, to recommend changes to programs, to request service and to make routing service changes.
Test software and hardware to evaluate ease of use and reliability
Creates and updates user training manuals and procedures.
Trains users on software and hardware on-site
May conduct office automation feasibility studies including work flow analysis, space design, and cost comparison analysis
Good communication skills, and possess knowledge on operations of most business equipment and computer software (Microsoft) programs, IOS, LAN, WAN, Sonic Wall, Aerohive, Google Chrome
o Technical Support - Help desk
o LAN and WAN technologies
o Active Directory and other Microsoft server technologies
o iOS, SonicWall and/or Aerohive experience a big plus
BS, BA - Computer Automation, IT
Follows the HSE policy by applying the instructions and procedures of the HSE manual, by participating actively in the Hazards and (Near-miss) Incident Identification and by behaving safety.
Follows the directives of the Quality System (ISO 9001) chosen by applying the instructions and procedures of the system as specified in the documents of:
Level I Quality manual
II Quality System Procedures
III Instructions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required filing documents or storing materials. Proper lifting techniques required. May include lifting up to 50 pounds. Occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting, outdoor activities to include seasonal shifts in temperatures and traditional office equipment as found in a typical office environment.Estimated Salary: $20 to $28 per hour based on qualifications.
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